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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey PS24 & ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?

 

In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email? 

ZacharyHarvey's avatar
ZacharyHarvey
Explorer | Level 3
2 years ago

Hi Walter

 

I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.

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