Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey there, Mariexshx, let's jump right into this! 

 

Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. 

 

Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? 

 

Let me know how it goes.

Mariexshx's avatar
Mariexshx
Explorer | Level 3
1 year ago
I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Mariexshx, I'd like to have a closer look into this, if you don't mind.

     

    Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

     

    Let me know! 

    • Mariexshx's avatar
      Mariexshx
      Explorer | Level 3
      1 year ago
      Yes please!
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Just sent you the email, I'll see you there Mariexshx!

         

        Thanks! 😎

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!