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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.

Benhart78's avatar
Benhart78
Explorer | Level 4
1 year ago

Hi,

 

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

 

Please help.

 

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi there, Benhart78, let's see what we can find together about this! 

     

    I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

     

    Let me know more, and we'll take it from there!

    • Benhart78's avatar
      Benhart78
      Explorer | Level 4
      1 year ago

      Hi Megan,

       

      That's great - I take it you have my email address.

       

      Thanks.

    • Benhart78's avatar
      Benhart78
      Explorer | Level 4
      1 year ago

      Hi Megan,

       

      Just checking you received my last message and have my email.

       

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi Benhart78, no worries, I got you!

         

        I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

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