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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
Benhart78's avatar
Benhart78
Explorer | Level 4
1 year ago

Hi,

 

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

 

Please help.

 

Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there, Benhart78, let's see what we can find together about this! 

 

I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

 

Let me know more, and we'll take it from there!

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    1 year ago

    Hi Megan,

     

    That's great - I take it you have my email address.

     

    Thanks.

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    1 year ago

    Hi Megan,

     

    Just checking you received my last message and have my email.

     

    Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi Benhart78, no worries, I got you!

       

      I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

      • Benhart78's avatar
        Benhart78
        Explorer | Level 4
        1 year ago

        Hi Megan,

         

        Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

         

        Thanks.

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