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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
Wolbok's avatar
Wolbok
New member | Level 2
1 year ago

Hi Hannah .

 

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

 

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

 

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for letting us know, Wolbok.

 

I just sent you an email, so we can investigate this internally.

 

Cheers.

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