Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.

User48's avatar
User48
New member | Level 2
1 year ago

Hello,

 

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

 

Thank you,

 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for letting us know about this on the forum, User48!

     

    Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

     

    If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

     

    Keep me posted for any updates.

    • ofg205's avatar
      ofg205
      New member | Level 2
      1 year ago

      Hi all, 

       

      The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist? 

       

      Thanks so much, 

      Liv

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

         

        From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • User48's avatar
    User48
    New member | Level 2
    1 year ago

    Hi Nancy,

     

    I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.


    Thank you,

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

       

      If there’s not, I can log a ticket for you to the email address you see here.

      • David Batchelor's avatar
        David Batchelor
        New member | Level 2
        1 year ago

        I am seeing the same problem.  I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears.  I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!