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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
User48's avatar
User48
New member | Level 2
1 year ago

Hello,

 

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

 

Thank you,

 

 

 

User48's avatar
User48
New member | Level 2
1 year ago

Hi Nancy,

 

I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.


Thank you,

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

     

    If there’s not, I can log a ticket for you to the email address you see here.

    • David Batchelor's avatar
      David Batchelor
      New member | Level 2
      1 year ago

      I am seeing the same problem.  I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears.  I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey David Batchelor! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). 

         

        Are you also trying to verify your Dropbox email address, as outlined here?

         

        Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox account.

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