Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
roland2198's avatar
roland2198
New member | Level 1
1 year ago

Same problem with an old account

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

  • roland2198's avatar
    roland2198
    New member | Level 1
    1 year ago

    Tried but without succes

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. 

      Please check the support agent’s reply, when you can, and they’ll look into this further.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!