Forum Discussion

smith2515's avatar
smith2515
New member | Level 2
2 years ago

Our users are getting emails from the Dropbox no-reply account to download a file, why?

Our end-users recently received an email from no-reply@dropbox.com requesting our users to download a file.  It was from knownuser@outlook.com which is from a spammer using someone's real name.  Have...
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi smith2515, thanks for bringing this to our attention.

 

Are these emails related to a shared files or shared link on a Dropbox user's account?

 

This will help me to assist further!

  • smith2515's avatar
    smith2515
    New member | Level 2
    2 years ago

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey smith2515 - thanks for the screenshot.

       

      Have you tried reporting this via this form by any chance? 

      • smith2515's avatar
        smith2515
        New member | Level 2
        2 years ago

        I have not.  Just thinking of best practices.  I have a lot of endusers.  I will probably go with a zero trust solution where I am blocking the no-reply emails then releasing it from quarantine if anyone needs a file.

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