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Forum Discussion
Problem getting verification codes that never arrive.
I've had a couple of issues lately with getting the verification codes while trying to help another user with their account!
We tried several times & nothing, even checking spam/junk folder & noth...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey mikey59, let's jump right into this!
I'm assuming based on everything you mentioned that you're talking about our one-time security code and not the 2FA, is that right?
In any case, there's no way to disable that, or bypass it. Have you added no-reply@dropbox.com to their contacts list, in order to ensure that email goes through?
Is it possible that their business domains have blocked emails from the following Dropbox domains?
I'll wait for your update!
I'll try adding that email to their contact list, but they have received them in the past, so I didn't know if there was an issue on your end. As of this morning, no codes have come though, either.
I myself was having problems with this Sunday night (with my account), I had tried 3 times, waiting 5 - 10 minutes between tried & then 20 - 30 minutes later they started coming in.
What made the situation more irritating was that I'd made a 30 minute drive to their house to fix an issue with a password keeper file that was shared via Dropbox & without that code, I couldn't resolve the issue, wasting my time, as well as theirs!
- Megan
I definitely see where you're coming from mikey59!
In any case, give it a go and if this doesn't work, we'll try our best to see what we can do and how to remedy this.
My next attempt will be around noon, central time on 7/26. If I encounter problems, is there a number I can get through to for help or a live chat or anything in the way of support?
Thanks!
