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Forum Discussion
Problem getting verification codes that never arrive.
I've had a couple of issues lately with getting the verification codes while trying to help another user with their account!
We tried several times & nothing, even checking spam/junk folder & noth...
Unfortunately, two-step verification can’t be disabled temporarily without logging in. Here’s what you can try:
- Resend the Code: Attempt resending the code after a few minutes.
- Check Contact Information: Ensure the email or phone number linked to the account is correct.
- Use Backup Codes: If you have saved backup codes, use them to log in.
- Contact Support: If codes still aren’t arriving, reach out to Dropbox Support directly for assistance.
Hope this helps!
