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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago

Re: 2FA is not working and our account has been locked

wontonmedia wrote:

Please just follow up and unlock the account or call the phone on file and get it fixed.

No one here can do that. They don't have that level of access to your account. You need to contact Support directly.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you've opened a ticket with Support, reply here with the ticket number and Hannah may be able to escalate it for you.

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