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Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
4 months ago

Re: I was signed out of my Dropbox account, but now I no longer have access to the email address.

welcome to the community tmayne2011​, I wish we could meet under better circumstances. I know its extremely nerve wrecking losing access to your files. This is a deeper issue than we'd be able to remedy publicly, I would recommend contacting support via www.dropbox.com/support

Make sure you are NOT LOGGED IN - even to here before you go to that URL.

Be advised that if you flat out cannot access your old email, you may not be able to get back into the old account in question: 

"If you still can’t access your email account, you won’t be able to reset your password or log in to your Dropbox account. This security measure helps us protect your account from unauthorized access. For security reasons, we can’t change the email address on your account for you."

This is directly from the Dropbox 'Lost Email Access' page: https://help.dropbox.com/account-access/lost-email-access

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