We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Re: Locked out of my account and no access to the email
Hi everyone
I know my Dropbox username and password but unfortunately I can’t access my email account and I open the Dropbox account my new phone so Dropbox will send the verification code I can’t find the verification code now how can I access my Dropbox account and my important documents on Dropbox account please help me out of this problem
I know my Dropbox username and password but unfortunately I can’t access my email account and I open the Dropbox account my new phone so Dropbox will send the verification code I can’t find the verification code now how can I access my Dropbox account and my important documents on Dropbox account please help me out of this problem
3 Replies
- Mark
Super User II
It may not be possible to do, but, you need to contact Dropbox via www.dropbox.com/support. Do so while not logged in, even to here, so consider using an incognito window. Then choose the get help with account option.
- In Dropbox whatever I know I just try it myself but no use if anyone can please advise me to sign in the Dropbox account because I have uploaded all my very important documents I need right now please. I try remember my email address but long time ago so I can’t remember please advise me to do the process
- Mark
Without knowing the email there is nothing you can do I'm afraid.
Have you tried searching your emails for messages from no-reply@dropbox.com ?
