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ManonM1's avatar
ManonM1
New member | Level 2
3 years ago

Re: Not receiving verification email, how can I verify my account?

Hello, 

 

I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ? 

 

Thanks,

Manon

1 Reply

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ManonM1, thanks for posting on our Community!

     

    Can you check your spam folder, to see if the email went there?

     

    If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.

     

    Let me know how it goes.

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