Re: Unable to login S Mode

Blank window after entering login details

Dropbox for S Mode is not working on the three W10 computers I have tried.  All on different networks.  After entering email and password, the reCAPTCHA window appears blank.  No further action can be taken except to quit the application.  It was previously working.

Hey Capital House, thanks for the nudge and sorry to see you're having trouble with the Dropbox for S Mode app.

Have you recently installed any security programs on your computers, like an antivirus, firewall, VPN, etc.?

If so, can you temporarily disable them, to see if that helps?

I am having the same problem. Turn off all the firewall and antivirus, still no luck.

Hey Wilf-77, sorry to hear about this.

Did you check the Microsoft App Store on your device to see if there's an updated app version you can install on your machine normally?

If the issue persists, please let us know and we'll reach out via email to investigate further. 

I did try, I'd uninstalled and re-installed back the latest app from the Microsoft store. No luck, still stuck at the same problem. 

Hi

I've opened a support ticket, but am getting the same turn off the firewalls, uninstall/reinstall advice.

The problem is that reCAPTCHA is not working - that has nothing to do with my network settings or my installation. 

It's a general problem with dropbox app.

We're trying to report it so you can tell your programmers to fix it.

Probably dropbox's security certificates or something like that have expired or someone got a line of code wrong in the recent update.  Indeed the app doesn't work on the three computers I've tried and I've tried two different networks.  Also, other users are having the exact problem since the recent update.

Same prob here,

Uninstalled & re-installed Dropbox for S mode today and still only get blank white screen.

Rebooted Laptop, Haven't installed any new anti-virus s/ware.

Running Win10

Any other suggestions?

Hey everyone, thanks for reaching out about this and for the info provided.

Have you all reached out to our support team about it? 

If so, can you please give us the ticket numbers for your communications, so we can look them up on our end?

Hi All,

I have also re-downloaded & installed Dropbox for S Mode just now & it appears to be working correctly.

i.e. I am NOT getting the blank white screen and I can access my files easily like I previously did.

I hope it stays fixed.

Good luck everyone.