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Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Capital House, thanks for the nudge and sorry to see you're having trouble with the Dropbox for S Mode app.

 

Have you recently installed any security programs on your computers, like an antivirus, firewall, VPN, etc.?

 

If so, can you temporarily disable them, to see if that helps?

Wilf-77's avatar
Wilf-77
New member | Level 2
4 years ago

I am having the same problem. Turn off all the firewall and antivirus, still no luck.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Wilf-77, sorry to hear about this.

     

    Did you check the Microsoft App Store on your device to see if there's an updated app version you can install on your machine normally?

     

    If the issue persists, please let us know and we'll reach out via email to investigate further. 

  • Wilf-77's avatar
    Wilf-77
    New member | Level 2
    4 years ago

    I did try, I'd uninstalled and re-installed back the latest app from the Microsoft store. No luck, still stuck at the same problem. 

  • terrazzoent's avatar
    terrazzoent
    New member | Level 2
    4 years ago

    Same prob here,

    Uninstalled & re-installed Dropbox for S mode today and still only get blank white screen.

    Rebooted Laptop, Haven't installed any new anti-virus s/ware.

    Running Win10

    Any other suggestions?

  • wwpaci's avatar
    wwpaci
    New member | Level 2
    4 years ago

    100% the same prob here too

    Uninstalled & re-installed Dropbox for S mode today and still only get blank white screen.

    Rebooted Laptop, Haven't installed any new anti-virus s/ware.  I've even disabled my anti virus and no luck

    Running Win10

    Any other suggestions?

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