Forum Discussion

adamvnz's avatar
adamvnz
Explorer | Level 4
4 years ago
Solved

real person verification wont let me in

When I try to login to my account  the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging  into my account t...
account access
security
  • Jay's avatar
    Jay
    4 years ago

    Hi adamvnz, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi adamvnz, I hope it’s alright if I jump in. 

 

I’m glad to hear you were able to access your Dropbox account, after all. 

 

It’s expected to receive these prompts every now and then; however, you shouldn’t need to to complete them multiple times. 

 

In case this happens again, let me know and we’ll take a closer look.

Grizzicle's avatar
Grizzicle
Explorer | Level 3
4 years ago

Still happens to me when logging in via Brave, DuckDuckGo, uBlock Firefox, and other browsers with privacy filters.

There's a bug in Dropbox that is repeatedly asking for human verification even after passing.

Does it rely on a certain cookie or script that stricter browsers are blocking?

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