Forum Discussion

adamvnz's avatar
adamvnz
Explorer | Level 4
4 years ago
Solved

real person verification wont let me in

When I try to login to my account  the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging  into my account t...
account access
security
  • Jay's avatar
    Jay
    4 years ago

    Hi adamvnz, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

ansarmiento's avatar
ansarmiento
New member | Level 2
4 years ago

The problem got fixed. It is now working normally in Incognito y Chrome, Brave and Firefox. Thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I’m glad to hear the issue’s fixed for you, ansarmiento!

 

Grizzicle, in case the issue persists for you, can you also check these supported browsers, and let me know what happens?

  • aswain's avatar
    aswain
    New member | Level 2
    4 years ago

    I had the same problem today.  Tried all the fixes I could find...chrome, edge; incognito; restart the computer even.  Unfortunately, you have to be logged in to use some of them.  I had the dice come up multiple times, and after giving a 1-satr in feedback, I finally got a different Verification set of images to use which got me in.  Then I went back to having problems.  My short-term solution is just to stay logged in.  Would be nice to see Dropbox fix this glitch.

  • TheFoxandTheSea's avatar
    TheFoxandTheSea
    Explorer | Level 4
    3 years ago

    This is still an issue. I've tried every tip on here and can't get passed the security screening.  In addition, your customer support is so difficult to get a hold of we are moving away from your service next year. Absolute joke 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey TheFoxandTheSea, sorry to hear about this.

       

      Can you please clarify what troubleshooting steps you've attempted so far so that we can make sure we're on the same page?

       

      For  example, what browsers are you using and what kind of devices and networks? 

      • TheFoxandTheSea's avatar
        TheFoxandTheSea
        Explorer | Level 4
        3 years ago

        Everyone listed in this tread, not going to recap for you - dropbox's lack of chat support and clear paths to support have already taken too much of my time. 

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