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giulialatini's avatar
giulialatini
New member | Level 2
3 years ago

Really old Dropbox account. How do I recover these photos?

I filled up my Dropbox account with pics and then totally moved on some years ago. How do I recover these photos? And i don't use the same email anymore (Hotmail)
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey giulialatini, welcome to our Community! 

 

When you say that you moved on, do you mean that you forgot the account in question? When was the last time that you accessed that account?

 

Was it more than a year ago?

 

Keep me posted!

giulialatini's avatar
giulialatini
New member | Level 2
3 years ago
Yes, it has been about 6 years.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi giulialatini, if the account has been inactive for over 12 months, then it would've been deactivated by Dropbox. This means it wouldn't be possible to recover the files within the account.

     

    I'm sorry I can't be more helpful on this matter.

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