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kdsnflk987's avatar
kdsnflk987
New member | Level 2
1 year ago
Solved

Received unrequested 6-digit verification code on my phone

Hi, so I was recently hacked (someone gaine access to all of my (unique) passwords) which I changed from a secure device promptly after.   A couple of hours ago I received 6-digit verification code...
account access
security
  • Jay's avatar
    Jay
    1 year ago

    The security code can be triggered by different events, so it could have been things other than a valid email and password combination. 

     

    To be certain for your own security, however, I'd recommend resetting thee Dropbox password.

Ajay796's avatar
Ajay796
Explorer | Level 3
1 year ago
Not received 6 digit security code
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Ajay796, thanks for posting here today! 

 

Do you have access to the email address linked to the Dropbox account you're trying to access? 

 

If so, could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

 

Let me know more, and we'll take it from there!

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