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truebluebethy's avatar
truebluebethy
New member | Level 2
3 years ago
Solved

Recovery of Password in Password Protection

I can not recall the password for our password protected files.  Admittedly, I have not had to visit this business for a number of years, and have reason to do so now.  I had my account name and password, but not the actual document password.  Any recommendations to be able to access my document?

  • Mark's avatar
    Mark
    3 years ago

    There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Is this the password to the actual file itself (i.e. if you download it and open in, say, Word, you need to input a password) or a one for a shared link?

  • truebluebethy's avatar
    truebluebethy
    New member | Level 2
    3 years ago

    Yes, this is the password one must enter when the document is downloaded into Word or Excel.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 

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