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CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
3 years ago
Solved

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
account access
security
  • Sam DBX's avatar
    Sam DBX
    3 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there CosmicPlumber, thanks for bringing this to our attention.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know here and we'll use the email address that's connected to your profile on our Community. 

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
3 years ago

Hi Walter,

Yes, please reach out via email. Thank You for the prompt response.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CosmicPlumber, I can see that a member of our Support team reached out internally. 

     

    Can you confirm that you can see their email?

    • CosmicPlumber's avatar
      CosmicPlumber
      Helpful | Level 5
      3 years ago
      Yes, I received an email. Will reply shortly.
    • CosmicPlumber's avatar
      CosmicPlumber
      Helpful | Level 5
      3 years ago

      I had to reply from a different email, but put the ticket number in the subject line. I hope to hear from your team soon.

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