Forum Discussion

cvanwyk7's avatar
cvanwyk7
New member | Level 2
2 years ago

Security Code not working, says it's invalid.

Hi. I've installed dropbox app on my new phone and need to access it from my work account. I entered by login credentials and received the 6-digit security code, but when it enter it (correctly), it ...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey cvanwyk7, let's see what we can find together here! 

 

Would it be okay for me to reach out via email, in order for us to have a closer look? Let me know and I'll be happy to open a ticket on my end for you.

 

I'm suggesting the ticket route, since we might need some account-specific info, so it should be safer.

 

Let me know more!

  • harleymac1's avatar
    harleymac1
    Explorer | Level 3
    2 years ago

    I have the same problem. I have read everything I can but nothing has given me the right solution. I do not have two-factor authentication on my desktop and my dropbox still works there and on my old phone. However I cannot link to it on my new phone. It keeps telling me that the code is invalid. I am really fed up with this! It would be great if you could help!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear same thing’s happening to you, harleymac1. 

       

      Did you reinstall the Dropbox app on your mobile device, and you still get an error that the code’s not valid?

      • harleymac1's avatar
        harleymac1
        Explorer | Level 3
        2 years ago

        Hi - I tried absolutely everything yesterday. This morning - miraculously - it suddenly informed me on my new phone that I had to delete one of my linked devices as too many were listed. As soon as I deleted the old phone, it started working. It would have been useful to be told that yesterday. It should be on the info page you have!

         

        Anyway, many thanks for responding.

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