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Someone accessed my account through Canva. Has my account been breached?
Someone else is able to access my dropbox via her Canva account. I have no idea how or why this is happening. AND does that mean others can also access my dropbox via Canva? How can I contact a liv...
Yep it was a space limit issue. So I deleted files and all is good now.
Thanks for your help. Whew, I think I"m done now.
Babe Mooney
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIt is possible to create a new Dropbox account under a different email, and you can then copy your files from one account to another manually, or via shared folders.
However, my concern is how they're accessing your account. Could you clarify exactly what they're seeing on their end? Is their Multicloud account somehow connected to your own, or is your account signed in on their browser?
However, my concern is how they're accessing your account. Could you clarify exactly what they're seeing on their end? Is their Multicloud account somehow connected to your own, or is your account signed in on their browser?
Here is a video showing how they have access to my dropbox. [Removed as per Community Guidelines]
They are not connected to MultiCloud. They are not connected to any of my accounts in any way.
I have set up another dropbox, with a new email. I have transferred one folder. But the second folder that I started to transfer is 100Mb and has been in the process of transferring for several hours. I finally stopped the transfer.
Is it possible for you to help with the transfer so that it can be done quickly.
I love Dropbox, but All of my information is at risk, please help me get this breach solved quickly.
- JayIt looks like they're simply logged into your Dropbox account in the browser, hence why that option to connect is there
You can tell them to sign out of your account by visiting this link.
They might also have a password manager that automatically logs in on your account, if your password has been saved there. You can ask them to wipe any trace of Dropbox in the password history in the browser or any password manager apps.To solve the security breach, I have transferred all my dropbox files from my account to a new account so they no longer have access to the new account. I tried to remove the dropbox app that is connected to that original account (so I could download a new one connected to my new account)
BUT... during the process, I mistakenly clicked on something that removed my access to the app. So now I can't open, close, or remove that app.
I tried downloading the app but that did not work.
How can I get access to the app so that I can delete it and download the new app? btw I'm on a mac.
Babe- Lusil
Dropbox Staff
Hey Babe Mooney, it sounds like you unlinked your account from the desktop app.
For this reason, could you clarify what happens when you try to launch the app itself?
