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Thuy Pham's avatar
Thuy Pham
New member | Level 2
5 months ago

Someone accessed my Dropbox account and all my data was stolen – I need urgent help.

Hi Dropbox Support, My Dropbox Basic account (email: [email removed for safety]) was hacked. Someone accessed my account from Miami, Florida (I'm in Vietnam), added an app named '[email removed for...
account access
File access
security
Thuy Pham's avatar
Thuy Pham
New member | Level 2
5 months ago

Hi Mark,

Thank you very much for your reply. I’ve already checked my devices for ransomware and viruses, and everything seems clean. I've also secured all devices, changed my Dropbox password, and enabled two-factor authentication. The hacker accessed my account just yesterday and deleted all of my files, then emptied the Deleted Files section and somehow removed the Events and Version History. I understand I am on a free account, but since this happened within the last 24 hours, is there any way Dropbox Support could help me restore my files? Even a partial recovery would be extremely helpful. This is very important data to me, and I would deeply appreciate any help or escalation to Dropbox staff if possible.

Thank you again for your time and assistance.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    Ah, I was looking at where you posted it as number 1. 

    If they permanently deleted it then again, probably no way to recover I am afraid. Do you not have backups? 

    The only thing you can do is go to http://www.dropbox.com/get_help and ask for assistance there, but, please dont hold your breath :( 

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