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Thuy Pham's avatar
Thuy Pham
New member | Level 2
5 months ago

Someone accessed my Dropbox account and all my data was stolen – I need urgent help.

Hi Dropbox Support, My Dropbox Basic account (email: [email removed for safety]) was hacked. Someone accessed my account from Miami, Florida (I'm in Vietnam), added an app named '[email removed for...
account access
File access
security
Thuy Pham's avatar
Thuy Pham
New member | Level 2
5 months ago

Thanks, Mark.

I just checked and the files were deleted only yesterday (August 2nd), so I’m hoping there's still a chance to recover them. I don’t have any local backups, unfortunately.

Do you know if Dropbox might still store any deleted data on their servers, even if it's not visible from my account? I’ve tried using the help center but couldn’t find a way to contact support directly due to my account type. Any advice or way to escalate this would be really appreciated.

Thank you!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
Thuy Pham wrote:

Do you know if Dropbox might still store any deleted data on their servers, even if it's not visible from my account?

I believe they dont if they are permanently deleted - which is logical really as if a person tells somebody to permanently remove a file and the company does not there could be all sorts of legal issues. 

The link I gave you will let you log a ticket. You may need to go to the 'Account' option to do it. Or alternatively, use an incognito window. 

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