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darcy3's avatar
darcy3
Explorer | Level 3
2 years ago

The one-time code either never arrives to my email or Dropbox tells me it's expired.

  Hi.   I really want login. But I can't. I've tried many things.   When I try to login through Dropbox web page via PC and mobile: The page for Second step verification is no...
account access
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our forum, darcy3. 

 

It sounds like you’re being asked for the one-time security code (which is different to our two-step verification feature). 

 

I know it may not work, since you’ve already tried a bunch of things, but can you also try to log into your Dropbox web account via an incognito window on your browser instead? Are you still not receiving the one-time code? 

 

As for your mobile app, can you send me a screenshot of the error you keep getting? 

 

Let me know when you’re ready.

darcy3's avatar
darcy3
Explorer | Level 3
2 years ago
Hi. I captured screenshot, but it doesn't have the function of uploaded some files. How can i send you a screenshot?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey darcy3 - you should be able to attach a screenshot to your reply through the camera icon within you reply box.

     

    If you're using a mobile device, you might need to request the desktop version of the page to bring the button up.

     

    That said, would it be OK if we reached out via email to have a further look internally at this point?

     

    Let us know and we'll use the email address that's associated with your profile here, on our Community. 

    • darcy3's avatar
      darcy3
      Explorer | Level 3
      2 years ago

      Sure. My email account adress is "[removed per the Dropbox Community Guidelines]

       

      And the screen is here. 

       


      Thank you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey darcy3, thanks for the screenshot, I just sent you an email, so we'll continue investigating there.

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