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darcy3's avatar
darcy3
Explorer | Level 3
2 years ago

The one-time code either never arrives to my email or Dropbox tells me it's expired.

  Hi.   I really want login. But I can't. I've tried many things.   When I try to login through Dropbox web page via PC and mobile: The page for Second step verification is no...
account access
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darcy3's avatar
darcy3
Explorer | Level 3
2 years ago
Hi. I captured screenshot, but it doesn't have the function of uploaded some files. How can i send you a screenshot?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey darcy3 - you should be able to attach a screenshot to your reply through the camera icon within you reply box.

 

If you're using a mobile device, you might need to request the desktop version of the page to bring the button up.

 

That said, would it be OK if we reached out via email to have a further look internally at this point?

 

Let us know and we'll use the email address that's associated with your profile here, on our Community. 

  • darcy3's avatar
    darcy3
    Explorer | Level 3
    2 years ago

    Sure. My email account adress is "[removed per the Dropbox Community Guidelines]

     

    And the screen is here. 

     


    Thank you.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey darcy3, thanks for the screenshot, I just sent you an email, so we'll continue investigating there.

      • darcy3's avatar
        darcy3
        Explorer | Level 3
        2 years ago

        Hi.

         

        I didn't receive any mail.


        >> [removed per the Dropbox Community Guidelines]  << Can you check again if this email address is correct?

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