Forum Discussion

jrlbell's avatar
jrlbell
Helpful | Level 7
8 months ago

There are some images on the Photos tab that don't belong to me

I was looking at my Photos yesterday and discovered three photos that are not mine. The reason I saw them is that they are dated 2037 (December). I looked at the photo information and they are from a...
account access
security
jrlbell's avatar
jrlbell
Helpful | Level 7
8 months ago

I submitted a help request to Dropbox and included the following information, which kind of counteracts what you've been saying. The photos do not appear in my online Dropbox account; in my Camera Uploads folder on my computer(s) (so I cannot scan them for viruses, etc.); or in  my iPhone Photos. They only show up in my Photos tab in my mobile Dropbox app.  The EXIF information is viewable in the photos. The EXIF is just incorrect in terms of date and time. I have never received any shared photos from anyone (I do share photos with others) via Dropbox.

Having said all of this, your pointing out that Dropbox Photos is not a folder led me to find the culprits. I backed up a clients computer to a folder (tree of folders, actually) on my Dropbox account. Thanks to your idea, I found the "Show in folder" and found them. It all makes perfect sense to me, which I will not bore you with.

I personally have always thought the Photos tab should only show thumbnails for photos that  get uploaded/downloaded to the Camera Uploads folder. I really don't like or need all of the photos in my Dropbox account.

Thanks for pointing me in the right direction.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey jrlbell! I just wanted to let you know that I’ve found your ticket in our system and I’ve also left an internal note to our team on your behalf. They’ll review your case as soon as possible and respond back in the same email thread.

  • jrlbell's avatar
    jrlbell
    Helpful | Level 7
    8 months ago

    My case is solved.

    However, I would like it noted that I think the Photos tab in the mobile Dropbox should not have all thumbnails, but only thumbnails from specific folders, including the Camera Uploads folder, the Photos folder, etc. It should not have thumbnails for every photo that exists in Dropbox. I store all sorts of photos in Dropbox that I do not ever need to see on my iPhone. Once those photos are moved from the Camera Uploads folder, the Photos folder, and other folders specified by the user they should not show up as thumbnails anymore. For one thing, it is just too easy to see a thumbnail and delete it, only to find that it has deleted the photo from wherever it was stored.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the feedback. If you're interested in this idea, feel free to vote for it on this suggestion!

      • jrlbell's avatar
        jrlbell
        Helpful | Level 7
        8 months ago

        Done! Thanks for pointing that out.

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