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MattBozz's avatar
MattBozz
Explorer | Level 3
12 months ago

There is 2FA on a work account now, so I can't access it or my files

Good Morning,  I have another dropbox, in the email address/phone number of my previous job. It has personal files in there that I need to access. Without my permission, 2-step authentication has b...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi MattBozz, thanks for bringing this to our attention.

Just for clarification, are you certain that this is the normal 2FA, which requires a mobile phone or authentication app, or are you referring to a 6 digit code (which is sent to that email) which you need in order to login to that account?

Is this Dropbox account part of a Dropbox team, or is it just using a work email address?

This will help me to assist further!

MattBozz's avatar
MattBozz
Explorer | Level 3
12 months ago

It is the 6 digit code that I am referring to. It is a personal account, I was just using my work email at the time for ease. 

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