Forum Discussion

skater13's avatar
skater13
New member | Level 2
2 years ago

two-factor login issue

Hi, I have a current Dropbox account, which is working fine. However, I had a previous account under an email address which I can no longer access (the ISP went out of business).  Is there a way of w...
account access
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey skater13 - sorry to hear about this.

 

The best way to get assistance with this would be to reach out to our support team directly.

 

Just make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.

 

Once you do this and get a ticket number from our system, you can share it with us here so that we can look It up as well if needed.

 

I hope this helps!

  • skater13's avatar
    skater13
    New member | Level 2
    2 years ago

    Thank you so much, Walter.  Ticket number is 23495191

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the ticket number, skater13.

       

      I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.

       

      Let us know if you need anything else!

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