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Two factor problem = account lost. user since 2009.
Good afternoon Dropbox Users and Community,
Today I want to share with everyone my experience with Dropbox for, maybe, Dropbox one day think on it and find a smart solution.. because as I will sh...
Good morning Dropbox Users,
I had lost the full access to my Dropbox account.
I lost my cell phone number; the emergency codes; and all the devices that I had connected so I couldnt sign in.
After "fighting" with many persons that work in the costumer service of Dropbox and persons, that are suppose to help here in the community, I finally got a solution and I want to share with you it.
Remember this only works if you are the real owner of the account.
Things you must have:
1 - You must have a cell phone and/or another device where you had your account connected.
2 - Contact costumer service through chat and explain the problem. Open a ticket. (you must create another account to chat ).
3 - They will sent you a link to the email of your MAIN account. Follow the instructions.
4 - Contact again costumer support using the ticket number and ask to talk with a supervisor and provide these informations:
4.1 - Email of the account.
4.2 - Full name on the account.
4.3 - DTG (Date-Time Group) of the creation of the account.
4.4 - The cell phone number associatted to your account.
4.5 - Your actual city (where are you typing right now).
4.6 - The city where you did the last successfully login into Dropbox.
4.7 - The name of a file that you have recently uploaded to Dropbox.
4.8 - The name of a folder that you have created into Dropbox.
4.9 - The name of any person with whom you share a folder, AND the name of that shared folder?
4.10 - The name of any linked computer?
4.11 - Attach a picture of the mac address of the network card that you used the last time to connect to your Dropbox. (it can be a cell phone or computer).If you give those informations correctly they will check your situation, and if all its ok, they will sent you a link (that expire soon, so pay attention to the email address that you used to chat) that allows you to reset your password.
Hope it allows to solve situations like i had before.
For read my situation follow this link:
https://www.dropboxforum.com/t5/Manage-account/Two-factor-problem-account-lost-user-since-2009/td-p/...This really works for me. Hope it helps the next users that pass through the same problem.
I will follow this thread for help also who needs 🙂
Mark wrote:
I can guarantee that even if you get to CEO level they wont let you access the account without the security you've set up - they've been exceptionally strict on this in the past.
Supervisors wont (and cant) override what the security team have said.
Without the systems you set up (i.e. the phone or security codes) that account is now lost.
Looks like I did it mate :)
Thanks for your guidelines too.
Mark
Super User II
Super User III'm am genuinely amazed (and disappointed in them actually) that you did. It defeats the whole premise of setting up 2FA if it can simply be disabled on a whim. This precedent has made Dropbox less safe :(
That said I'm pleased you got your stuff back. I cant imagine how I'd feel to loose all of mine.
That said I'm pleased you got your stuff back. I cant imagine how I'd feel to loose all of mine.
Mark wrote:
I'm am genuinely amazed (and disappointed in them actually) that you did. It defeats the whole premise of setting up 2FA if it can simply be disabled on a whim. This precedent has made Dropbox less safe 😞
That said I'm pleased you got your stuff back. I cant imagine how I'd feel to loose all of mine.Hi Mark, this is my main account.
Dont be disapointed they ask me A LOT of information that only the owner of the account can know.
Also, told you that must exist another solution. This was so stupid.
I finished now to write the new post and will post it here.
https://www.dropboxforum.com/t5/Manage-account/Recover-Account-with-2-FA-active-solution
