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smcrow's avatar
smcrow
Explorer | Level 3
2 years ago

Unable to access enterprise account

Our account admin is no longer with the company and I am unable to update our account settings or manage licenses for our users. I can not create a support ticket because I do not have a login and no...
account access
Team admin
Team member
smcrow's avatar
smcrow
Explorer | Level 3
2 years ago

What are the alternatives? I need to gain access to manage users and licensing/ billing. I can't support any of our users currently.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey smcrow. 

 

Are any of the team members (not team admin) currently able to access this Dropbox account? 

 

If yes, they may be able to reach out to our team directly and have an agent look into this further.

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