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ThenmozhiMurthi's avatar
ThenmozhiMurthi
New member | Level 2
1 year ago

Unable to delete my Dropbox account

Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and ...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi SW72, could you try switching browsers to see if this helps when following these steps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

SW72's avatar
SW72
New member | Level 2
1 year ago
I have tried all of that, and still not able to delete. Just get the same error message as before. In small letters it shows “ERR_INVALID_RESPONSE”
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey SW72, I want to try and see what we can do about this, so I'd be happy to send you an email.

     

    I'm suggesting this route, since we'd have more visibility to the account in question. Would that be okay?

     

    Let me know if you're okay with this! 

    • SW72's avatar
      SW72
      New member | Level 2
      1 year ago
      Sure no problem at all.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        I just created a ticket on my end for you, I'll see you there SW72! 

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