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deterpiu1's avatar
deterpiu1
New member | Level 2
3 years ago

Verification code does not receive by email

I have formatted my pc. Now I re-install my dropbox desktop application but after insert email and password, the system require me verification code by email. My email is [email removed as per Commun...
Dropbox Passwords
security
JP888's avatar
JP888
Explorer | Level 3
2 years ago

We are having a similar problem. Our computer crashed, it had Dropbox files and was logged in wih an old emial address taht we no longer use. So it's not possible to access the authentification code as emial is not longer active and the computer that stored Dropbox files has crashed and not recoverable. Dropbox can you please give a hand?

 

Can a verification code be sent by SMS as I'm pretty sure that Dropbox account included my mobile number on set up.

JP888's avatar
JP888
Explorer | Level 3
2 years ago

Only one computer, unfortunately. Is there a way Dropbox can send me an SMS verification code? Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JP888, I'm afraid we can't do SMS verification for that case.

     

    However, I'd like to help as much as possible. Would it be okay to send you an email, in order to then send your ticket to our specialized agents to have a look at this?

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