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Robin17's avatar
Robin17
Explorer | Level 3
19 days ago

What will happen with my data after my plan ends?

When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Hey Robin17, I wanted to check if you still need our help here. 

If you do, please share with us the info Megan asked for previously.

Robin17's avatar
Robin17
Explorer | Level 3
6 days ago

As mentioned. we did delete our account and was permanently deleted.
That is the reason why I asked the question "why is some data still accessible after 2 years?"
No one (including Dropbox support) is able to give a proper answer.
The "manuals" are very clear as wel as the contract: all data would permanently deleted.
Which is not.....

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Thanks for posting back, Robin17. 

    I’ve gone ahead and logged a ticket for you, since we’ll need to investigate this further. 

    Please take the time to check your email address and reply back to me. We’ll take it from there.

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