Forum Discussion

kaybeeirl's avatar
kaybeeirl
Explorer | Level 4
3 years ago

Why is my account deleted and I created a new one?

I have just tried to log into my account which I've had for almost 10 years and it says 'create account'.  I proceeded and what I am seeing is a brand new account under the email that I've been usi...
Offboarding
Team member
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi kaybeeirl, thanks for bringing this to our attention.

 

It sounds like the team admin deleted your account from the team, which would delete all files. 

 

Could you ask them to recover your account and then convert it to a personal plan away from the team?

 

Keep me updated with any progress!

  • kaybeeirl's avatar
    kaybeeirl
    Explorer | Level 4
    3 years ago

    Hi Jay

     

    Thanks so much for this message - I've contacted the admin from the company, hopefully this works out. 

     

     

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      kaybeeirl wrote:

      I've contacted the admin from the company, hopefully this works out. 

      Stay on them about it. They only have seven days to restore the account before it will be unrecoverable.

      • kaybeeirl's avatar
        kaybeeirl
        Explorer | Level 4
        3 years ago

        She says she can see my files on her end so even if they just share them all with me that will be good for me. 

        Maybe it is something that dropbox can look into - making it a two person step for deleting a whole account? Especially if the account was created 10+ years before the team was joined.  Will suggest it (once I get my work back)

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!