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Forum Discussion
Why is my account deleted and I created a new one?
I have just tried to log into my account which I've had for almost 10 years and it says 'create account'.
I proceeded and what I am seeing is a brand new account under the email that I've been usi...
Ok guys, great news! I got all my files back. I was recovered, readded to the team and all my personal files transferred back to me.
Now I just need to know how to safely leave the team while keeping my personal account and all my files so this doesn't happen again.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorTo leave the team with all your files in your account, you'll need to ask the admin to convert your account, which will remove you from the team and make your account a personal account.
Thanks for your help Jay. Out of curiosity, will this remove access for the team to view my files? Because for the past days all my private files have been transferred to them, so they have had access to my confidential work and personal information. So if the account is converted will they be removed from having access to these documents?
- Jay
There isn't a guarantee to know if the files have been transferred or accessed by any other member or admin of the team, unless they tell you.
Some Dropbox Business teams allow the admin to sign in as the user and view the files on that member's account.
