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Forum Discussion
Why So Much Telemetry ?
Hi All, My Pi Hole is blocking an INCREDIBLE amount of DropBox telemetry, even more than Windows telemetry, and by a large margin. So I have a few questions. 1. What is this telemetry for ? 2....
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi everyone, I've checked again regarding your concerns and have the following information on the telemetry domain.
Using our Telemetry alias, we do not gather any data that is related to GDPR. The data gathered through this alias is user and device agnostic. This alias primarily reports error logs to our team to better improve our product.
Our privacy terms and conditions has more information on what and why we collect certain data. You can view that information on this page.
Hi Jay.
Thank you.
How do we opt out ?
Best,
Gary
Thank you.
How do we opt out ?
Best,
Gary
- This part of the policy sort of addresses your question [edit: make that several usersâ question] about how to opt out [edit: and also to know what information is being communicated to âtelemetry.â This describes how to ask for it so somebody please say youâve done so - and later let us know what you hear back.] :
JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield complianceâfree of charge to you. We ask that you first submit any such complaints directly to us via privacy@dropbox.com. If you arenât satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isnât addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.
Your Control and Access of Your Data
You have control over your personal data and how itâs collected, used, and shared. For example, you can:
Delete Your Stuff in your Dropbox account. You can learn more about how to delete files saved on Dropbox here.
Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
Access and take your data elsewhere. You can access your personal data from your Dropbox account and you can download a copy of Your Stuff in a machine readable format as outlined here. You can also ask us for a copy of personal data you provided to us or that weâve collected, the business or commercial purpose for collecting it, the types of sources we got it from, and types of third parties weâve shared it with.
Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.
If you would like to submit a data access request, request that your personal data be deleted, or object to the processing of your personal data, please email us at privacy@dropbox.com. For more information on how to control and access your personal data, please see our FAQ. I'm also seeing a huge amount of requests on my network - they get blocked by pihole.
Anonymized or not, I would like an option to opt-out of diagnostics. Especially in the paying tiers of this product.
This is a missing opt-in issue.
This is a privacy issue.
Not a "contact us for..." issue.
It's not your customers role to have take up a task to find out why Dropbox have misled, hidden and now seek to obfuscate
your customers attempts to control their own data.
This hidden use of our data is in bad faith to your customers.
This is an issue of Dropbox's spirit and character.
We know what Facebook would do, what will Dropbox do ?
I agree. I'm seeing a Dropbox telemetry request every single minute on my PiHole. This "it isn't possible to turn this off" response from Dropbox is quite disappointing. As a Canadian, this is why I pay for Sync instead, even though the UI is terrible. Telemetry should be opt-in, like on an iPhone. At the very least it should be opt-out. There is no reason this can't be done, even if it means less data for the devs to work with.
I'd also like a way to opt-out... Or else I'll opt-out of the service as a whole.
Did we ever get the missing opt-in?
- Where are Dropbox in this thread?
Are you not valued customers?
Will you all not accept what has happened to your privacy?
The silence is deafening. Ok,
So it looks like Dropbox are trying to ignore us.
Best to all raise a ticket and post on the forum.
Dropbox's social media may also benefit from a post ot two.
