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Forum Discussion

Threlly's avatar
Threlly
Collaborator | Level 8
6 years ago

Why So Much Telemetry ?

Hi All,   My Pi Hole is blocking an INCREDIBLE amount of DropBox telemetry, even more than Windows telemetry, and by a large margin. So I have a few questions. 1. What is this telemetry for ? 2....
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi everyone, I've checked again regarding your concerns and have the following information on the telemetry domain.

 

Using our Telemetry alias, we do not gather any data that is related to GDPR. The data gathered through this alias is user and device agnostic. This alias primarily reports error logs to our team to better improve our product.
 
Our privacy terms and conditions has more information on what and why we collect certain data. You can view that information on this page. 

doni's avatar
doni
Helpful | Level 5
6 years ago

Jay,

 

unfortunately I have to disagree with your statement "Using our Telemetry alias, we do not gather any data that is related to GDPR. The data gathered through this alias is user and device agnostic. This alias primarily reports error logs to our team to better improve our product." as long as you (Dropbox) don't publish which data is collected.

 

GDPR regulations are pretty restrictive and therefore companies should always treat any customer data they are collecting as sensitive personal information as long as not otherwise proven. According to GDPR you (Dropbox) have always to prove that this data is necessary to provide the offered service(s), data is necessary for legal purposes or that you have a legitimate interest (overruling the data ower's interests) to process any data owned by the customer (and even these telemetry data are owned by me, because they originate from my computers). 

 

Collecting data for debugging purposes is OK, as long as it has been approved by the user. This could be simply achieved by an opt-in mechanism (for EU citizens). This would help you to cirumvent all of the GDPR hassle.

 

Cheers

Doni

  • Threlly's avatar
    Threlly
    Collaborator | Level 8
    6 years ago
    This requires clarification by Dropbox.
  • JingleDjango's avatar
    JingleDjango
    Helpful | Level 6
    6 years ago

    I'm not in the EU but I would like the option to opt out as well. In the meantime I'm blocking all traffic to to that domain using Little Snitch (macOS).

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