We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Threlly
6 years agoCollaborator | Level 8
Why So Much Telemetry ?
Hi All,
My Pi Hole is blocking an INCREDIBLE amount of DropBox telemetry, even more than Windows telemetry, and by a large margin.
So I have a few questions.
1. What is this telemetry for ?
2. What information is in there ?
3. Who gets to see it (ie, is it shared in any way with, let's say, advertisers)
4. Why is it being blocked by my standard Pi Hole list, what threat could it be ?
5. Where do I turn it off if I wish to ?
Cheers,
Threlly
53 Replies
Replies have been turned off for this discussion
- edie8286 years agoHelpful | Level 5
I read the "fix" script. No way am I equipped to figure this out. Is there a plain English version that I can access? My business is being severely affected by what I think this problem is.
When I try to download the attachment to the dropbox using the chrome extension (in ANY of my gmail accounts), nothing happens. Everything was seamless and problem-free until a few days ago.
- JingleDjango6 years agoHelpful | Level 6
I'm following this thread with interest.
- GlynH6 years agoHelpful | Level 5
I'd like to know the answer/outcome to this as well.
I installed Pi-hole less than 3 hours ago and so far 208 blocked calls to telemetry.dropbox.com and a further 10 entries since I started this email!
It's a bit worrying when it doesn't appear in your own list of recognised domains and you don't seem to know what it is...
Thanks & kind regards,
-=Glyn=-
- Walter6 years ago
Dropbox Community Moderator
Thanks for the nudge on this one, Gary.
I've sent you a ticket to the email address that's associated with your Community's profile so we can investigate further.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
- Threlly6 years agoCollaborator | Level 8
Hi Walter,
All gone quiet.
Dropbox is still siphoning unknown amounts of data from my PC to an address that Dropbox own but have not added to the list of official addresses.
Even though I have turned off telemetry & metadata being sent back to Dropbox in my settings, this is happening in the background with no control.
I'm based in the UK, so for now, still in the EU. This looks like it circumvents GDPR rules in Europe.
Do you think anybody from DropBox will respond ?
Best,
Gary
- Threlly6 years agoCollaborator | Level 8
The traceroute site interpreted the url as telemetry.v.dropbox.com, so I tried another site.
The final IP, 162.125.19.9, is owned by DropBox.
- Threlly6 years agoCollaborator | Level 8
Hi,
I'm using the Windows 10 desktop app v106.4.368.
I rarely access dropbox in the browser.
Even if I quit the client the DropBox service (DbxSvc) remains active in my task list, as does "DropBox Update 32bit".
Gary
- Walter6 years ago
Dropbox Community Moderator
Hi Threlly; welcome to our Community!
I'm not aware of this exact domain and as a matter of fact is not listed within our official domains. Can you let me know some additional information about the device you're seeing this on, such as if you're running the desktop application and/or if you're using a web browser to access a Dropbox account etc.?
Regarding your last queries, I'd suggest getting in touch with the 3rd party app you mentioned directly as they might have more information.
In any case, please let me know what you find, Threlly.
- Threlly6 years agoCollaborator | Level 8
- Walter6 years ago
Dropbox Community Moderator
Thanks for the swift response, Lukasz.
I just sent you an email so we can investigate further.
Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!