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Forum Discussion
Chat support -- how can I access it?
I have dropbox plus. and it says I have chat support. 9-5. do you know what time zone? is today holiday? will I be able to ask for support later? is that access thru support option? I don't even s...
thanks. I am logged in. and go to support, but it just shows all the options.
It does say I have support: Your Plus plan includes access to our Help Center, Community, Chatbot, Email and Chat.
but I just don't see email. even if the chat is off line, I should still find email??
thanks for reply. I hit contact support and keep going back to the same page where it shows me above message and options and compare plans!
Rich
Super User II
Super User III have dropbox plus. and it says I have chat support. 9-5. do you know what time zone?
You should see a blue Chat Now button if it's currently open, or greyed out if currently unavailable. I don't know what country you're in, but it is a federal holiday in the US today, so they may not be available.
I just don't see email. even if the chat is off line, I should still find email??
They call it email, but it's not an email address that you can just send a message to. You need to fill out the form on the Support page.
