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rahrahyip's avatar
rahrahyip
New member | Level 1
11 months ago

How can I re-open a support ticket, when the previous one has been closed?

Hi there, I am really hoping someone can help me. I had an issue with my account last June, and I tried to work with the technical team to fix it, but it got very complicated very quickly. I asked ...
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

You will need to open a new one at www.dropbox.com/support while not logged in (even here!) so use an incognitor window. In that include the other ticket number so they can cross reference it, however, they may not be able to assist now if you are not paying - that support system is mainly only for account log on issues. 

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