Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
When will "Vault" become a regular folder?
so today is the day that I would not need a pin to open the vault folder -- but 21 hours into 3/4/2025 I still need a pin to open the vault --- when?
Ok --- it is now 3/5/2025 there is NO change --- I still need the pin to open the vault folder and support was no help in this this issue
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear this persists for you Frank P E.
Could you send us your ticket ID for your support interaction so that we can look it up in our system too?
While we're at it, may I ask if you had tried this link before yesterday?
Hello â thanks for your reply â I already did that yesterday with 2 tickets 24843229 and 24840521. In each case I stated âclearlyâ stated that I still need a pin to open the vault folder. It is not clear to me why a âscreen shotâ was needed to answer that question. The questions that were asked to me in the chat session made no sense to get a simple question when the conversion would happen. One agent asked me to update my pin? Why? That is like saying âit looks like it will rainâ so âwe better gas up the snow blowerâ
Generally, at least for me, chat support seems to obfuscate the issue at hand and would ask question that are irrelevant to the issue â and screen shots are note the end-all to an issue
as of this post, I still need a pin to open the vault folder
day 2 -- still need a pin to open the vault
