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sabine5's avatar
sabine5
New member | Level 2
6 years ago

impossibilité d'ouvrir la dropbox

Bonjour

Je reçois ce message de mon ordi à l'ouvertue: 

bn.BUILD_KEY: Dropbox
bn.VERSION: 93.4.273
bn.constants.WINDOWS_SHELL_EXT_VERSION: 36
bn.is_frozen: True
machine_id: 4aae59f6-6af3-4086-91bc-fb584db3af9c
pid: 5984
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\sabin\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\sabin\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\sabin\\Dropbox'
real_path='C:\\Users\\sabin\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\93.4.273\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\93.4.273\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\sabin\AppData\Local\Temp
TEMP: C:\Users\sabin\AppData\Local\Temp
tempdir: 'C:\\Users\\sabin\\AppData\\Local\\Temp'
real_path='C:\\Users\\sabin\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 2597, in startup_high
File "dropbox\client\main.pyc", line 5577, in _init_app_model
File "dropbox\foundation\navigation_service\factory.pyc", line 44, in create
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 407, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 708, in wrapper
File "dropbox\foundation\navigation_service\navigation_service_impl.pyc", line 304, in __init__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 407, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 708, in wrapper
File "dropbox\foundation\html_views\local\common\manager.pyc", line 1169, in __init__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 407, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 708, in wrapper
File "dropbox\foundation\html_views\local\common\manager.pyc", line 360, in __init__
File "dropbox\foundation\html_views\local\common\scheme_handlers.pyc", line 86, in create
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 407, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 708, in wrapper
File "dropbox\foundation\html_views\local\common\scheme_handlers.pyc", line 123, in __init__
File "zipfile.pyc", line 1225, in __init__
File "zipfile.pyc", line 1292, in _RealGetContents
zipfile.BadZipFile: File is not a zip file

 

Merci de votre aide.

Bien cordialement

1 Reply

Replies have been turned off for this discussion
  • Chloé's avatar
    Chloé
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Bonjour sabine5,

     

    Merci d'avoir contacté la communauté de Dropbox! :slight_smile:
     
    Afin que l'on puisse avoir accès à nos outils pour vérifier les informations depuis notre système, pouvez-vous nous envoyer une nouvelle demande d'assistance en nous contactant directement tout en cliquant ici?
     
    Merci de nous envoyer dans l'email l'intégralité du message d'erreur que vous voyez (surtout la dernière partie).
     
    Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
    Bonne journée! 
     

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