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alidf's avatar
alidf
Explorer | Level 3
4 years ago

Impossible d'ouvrir Dropbox

Bonjour, 

Après avoir effectué la dernière mise à jour sur mon Mac (macOS Monterey Version 12.0.1), je n'arrive plus à ouvrir l'application Dropbox. Un message d'erreur apparaît me disant : "Impossible d'ouvrir Dropbox. Une erreur d'autorisation est généralement à l'origine de ce problème. Une erreur peut aussi se produire si votre dossier d'utilisateur est stocké sur un partage réseau. Pour en savoir plus, cliquez sur le bouton d'aide ci-dessous. Veuillez contacter l'assistance Dropbox et indiquer les informations suivantes pour obtenir de l'aide :"

Ensuite lorsque je clique, ce contenu s'affiche : 

bn.BUILD_KEY: Dropbox
bn.VERSION: 134.4.4115
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: fa7d7ec7-de73-54bc-893a-dfb503ec834f
pid: 12148
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='alicedupont-franklin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Alice Dupont-Franklin', pw_dir='/Users/alicedupont-franklin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='alicedupont-franklin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Alice Dupont-Franklin', pw_dir='/Users/alicedupont-franklin', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alicedupont-franklin', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alicedupont-franklin', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/alicedupont-franklin'
appdata: '/Users/alicedupont-franklin/.dropbox/instance2'
real_path='/Users/alicedupont-franklin/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/alicedupont-franklin/Dropbox'
real_path='/Users/alicedupont-franklin/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/mk/fj8dvg592hs0y6dh_k8cdmlm0000gn/T'
real_path='/private/var/folders/mk/fj8dvg592hs0y6dh_k8cdmlm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 816, in wrapper
File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6070, in _init_components_for_account
File "dropbox/client/main.pyc", line 5994, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

Pouvez-vous m'aider s'il vous plaît ?

 

Merci et bonne journée

1 Reply

Replies have been turned off for this discussion
  • Chloé's avatar
    Chloé
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Bonjour alidf,

     

    Merci d'avoir contacté la communauté de Dropbox! 

     

    J'ai pu voir que vous avez pu parler avec notre assistance et actuellement votre problème est résolu!

     

    Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir!
     
    Belle journée!

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