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alexparker215's avatar
alexparker215
Explorer | Level 3
3 years ago
Solved

Unable to use Dropbox Dash after installing

I just got a new Apple M1 Max laptop (coming from an Intel chip MacBook), and I can't get Dropbox Dash to work. I downloaded it from https://www.dropbox.com/dash/install, but when I start it, I get a message that this version is incompatible and I need to download the latest version. The link brings me right back to the same install webpage, and it download the same version. Never ending cycle.

 

 

I have a coworker with an M1 Mac, so I don't think that is the issue, but I'm mentioning it just in case.

  • Jay's avatar
    Jay
    3 years ago

    Hi alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

     

    Please let me know if the issue persists.

5 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi alexparker215, how are you today?

     

    What is the OS you use on your Mac right now? 

     

    Keep me posted, and we'll take it from there! 

    • alexparker215's avatar
      alexparker215
      Explorer | Level 3
      3 years ago

      Hi, thanks for your response! I'm doing well.

       

      My OS is MacOS Ventura 13.2.1.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

         

        Please let me know if the issue persists.

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