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tbradslight's avatar
tbradslight
New member | Level 2
12 hours ago

DocSend "Content Library" Page is Broken

Device MacBook Pro 2021 Operating System/Browser (if using the web) macos 15.7.4 (24G517) chrome latest Dropbox App Version/Browser Version DocSend Question or Issue "Content Library" page is...
dropbox docsend
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 hours ago

Hey tbradslight - thanks for bringing this to our attention.

If this persists after clearing your browser's cache and/or on another browser, could you send us a full page screenshot of the error you're getting including the exact URL you're navigating to?

Thanks!

tbradslight's avatar
tbradslight
New member | Level 2
12 hours ago

Hi Walter, I have tried multiple times in my Chrome browser. I also tried in an incognito window which does not have cache. There is nothing to show in the window. It's a blank white page.

I'm hoping this can be resolved soon because I have an active fundraise in progress, and I'm not able to update the pitch deck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 hours ago

    Hi from me as well, tbradslight.

    Just to confirm, are you using the most recent version of Chrome? If not, please make sure to update it and let me know if it helps.

    I'd also definitely try Walter's suggestion of using a different browser like Firefox or Edge, if I were you, just to see if it's actually a browser issue or not.

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