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LindaAD's avatar
LindaAD
New member | Level 2
3 months ago

I created a Dropbox account, but I got an email from DocSend asking me to verify my email address.

Dropbox Plan (Basic) Are you a Team Member or Admin? (Neither) Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for posting on our Community today, LindaAD! 

The email address you mention seems to be legit indeed. However, are you sure that you created a Dropbox account and not a DocSend account instead? 

Feel free to send me a screenshot of what you see after accessing said account and I can double check this for you (just make sure there’s no personal info showing in your screenshot). You can also send me a visual of the email you received after your friend shared a file with you, while hiding your email address.

Keep me updated!

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